Privacy Policy

WE FOLLOW OUR POLICIES

Last updated: March 2026

Introduction

Ebike Factory values your privacy and is committed to protecting your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy explains what data we collect, why we collect it, and how we use it.

Ebike Factory operates from 2-24 Mill Street, Kirkcaldy, KY1 1SD, United Kingdom. By using our website at www.ebikefactory.co.uk, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We may collect the following categories of personal data:

  • Contact information: Your name, email address, phone number, and billing or shipping address — provided when you create an account, place an order, or sign up to our newsletter.
  • Transactional information: Details of products purchased, payment information processed securely through our third-party payment providers, and any correspondence related to your order.
  • Usage data: Information about how you interact with our website, including pages visited, links clicked, and time spent on site.
  • Technical data: Your IP address, browser type and version, device information, and other technical identifiers collected automatically when you visit our site.
  • Third-party data: Information we may receive about you from social media platforms or business partners, subject to their own privacy terms.

2. How We Use Your Information

We use your personal data for the following purposes:

  • Processing and fulfilling your orders and delivering your purchases.
  • Handling secure payments and preventing fraud.
  • Managing your account and communicating with you about your purchases.
  • Sending marketing communications where you have given your consent.
  • Analysing website and product performance to improve our service.
  • Complying with legal obligations and protecting our legal rights.
  • Personalising your experience and making relevant product recommendations.

3. Information Sharing

We do not sell your personal data. We share your information only with trusted third parties who are necessary to deliver our services, and only where those parties comply with UK GDPR. These include:

  • Payment processors to handle your transactions securely.
  • Delivery and logistics providers to ship your orders.
  • Email marketing platforms to send newsletters and promotions (only with your consent).
  • Legal or regulatory authorities where required by law or to protect our rights.

4. Your Rights Under UK GDPR

You have the following rights in relation to your personal data:

  • Right of access: You may request a copy of the personal information we hold about you.
  • Right to rectification: You may ask us to correct any inaccurate data.
  • Right to erasure: You may request that we delete your data, subject to certain legal exceptions.
  • Right to restrict processing: You may ask us to limit how we use your data in certain circumstances.
  • Right to data portability: You may request your data in a structured, machine-readable format.
  • Right to object: You may object to our processing of your data, including for direct marketing purposes.
  • Rights related to automated decision-making: You have the right not to be subject to decisions made solely by automated processing that have a legal or similarly significant effect on you.

To exercise any of these rights, please contact us using the details in Section 9. We will respond promptly and in accordance with our UK GDPR obligations.

5. Data Retention

We retain your personal data only for as long as is necessary for the purposes for which it was collected, including any legal, accounting, or reporting requirements. When data is no longer needed, it is securely deleted or anonymised.

6. Data Security

We employ appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. While we take every reasonable precaution, please be aware that no method of transmission over the internet is completely secure.

7. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy applies solely to www.ebikefactory.co.uk. We are not responsible for the privacy practices of any external sites and encourage you to review their policies before providing any personal information.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with a revised date. We encourage you to review this policy periodically to stay informed about how we protect your information.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

  • Email: support@ebikefactory.co.uk
  • Post: Ebike Factory, 2-24 Mill Street, Kirkcaldy, KY1 1SD, United Kingdom

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk if you believe your data protection rights have been breached.

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